Community Management & Organizations

Question: Discuss about the Community Management. Answer: Reflection I have worked at HSBC Bank in Saudi Arabia as a teller. My job was to deal directly with most of the customers. Being a front line staff, I used to detect and stop the losses of the bank. On my first day of the job, my boss provided me with a file which comprised of the instructions regarding the way of performing the tasks. As the time passed, I was able to familiarize myself with the tasks for which I was responsible on a regular basis. In addition, I was assigned tasks or projects by co-workers, and I received training in order to be able to increase my knowledge for the completion of the tasks. At my place of work, most of the time I was not given a heavy workload and even if in any case I got a heavy workload, I was not really stressed out by the work. As far as my abilities are concerned, I believe I have the capabilities as well as aptitude which were suitable for that job. In addition, I possess excellent communication skills which helped me to converse or communicate clearly with the clients. Before I worked at HSBC Saudi Arabia, I always had an impression that people who work there are very edgy and serious all the time. Therefore, in the beginning, I was very alert of how to act. However, I found that my co-workers were very friendly and fun loving to work with. In my place of work, I believed I had a mix of low activation of positive as well as negative emotions. I felt low when there wasn't any work available for me to do and as a result, I felt bored. In contrast, I expressed low activation positive emotions when I had adequate rest or when I was in a good mood. Therefore, my overall experience was good, and it had helped me to learn professionalism. Comment on the Student post This post involves the discussion regarding the experiences of the student with respect to the development of competencies by means of training and selection. A strict training can effectively develop the workforce of an organization. Secondly, it has discussed performance-based awards i.e. the awards based on the performance will lead to increase the morale of the employees and through it, the employees gets noticed and are appreciated for their tremendous efforts to achieve the goals of the organization. If the employees perform in an outstanding, they also get incentives for their additional efforts in work. When an organization has performance-based awards, the positive feedback the employees are receiving will also strengthen their human capital. This post has also discussed regarding the Mars Model, which is concerned with individual characteristics and emotions. The experiences of the student gave a vivid explanation regarding the errors in the workplace, development through building affective commitment, justice and support, shared values, Trust, organizational comprehension and involvement of employees. All these parameters are associated with the overall performance of an employee in an organization.